PIECES BY AVA

TERMS OF SERVICE

Last Updated: October 27, 2026

Welcome to Pieces By Ava! These Terms of Service (“Terms”) govern your access to and use of the Pieces By Ava website, online store, and related services.

Throughout these Terms, “Pieces By Ava,” “we,” “us,” and “our” refer to the business operating the Pieces By Ava store. “You” and “your” refer to any customer, visitor, or person using our website.

Our website is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

By accessing our website or placing an order, you agree to these Terms and our applicable policies. Please read them carefully before making a purchase.

1. ELIGIBILITY AND WEBSITE USE

By using our website, you confirm that you are legally able to enter into a binding agreement under applicable law.

You agree to provide accurate, current, and complete information when placing an order or communicating with us. You are responsible for keeping your account login information secure and for activity conducted through your account.

You may not use our website for unlawful purposes, interfere with its operation, attempt unauthorized access, or use it in a way that infringes the rights of Pieces By Ava or another person.

We reserve the right to restrict or terminate access to our website when reasonably necessary to address misuse, fraud, security concerns, or violations of these Terms, subject to applicable law.

2. OUR PRODUCTS

Pieces By Ava offers jewelry and related products inspired by the ocean, nature, and individual creativity.

We make reasonable efforts to display our products, descriptions, colors, dimensions, materials, and prices accurately. However, product colors and appearance may vary slightly depending on your screen, device settings, lighting, and the natural characteristics of the materials used.

Some pieces may feature natural shells, pearls, or other ocean-inspired elements. Natural materials may vary in color, shape, texture, size, and pattern. These variations are part of the individual character of natural materials and do not automatically constitute a defect.

Where applicable, product listings will describe the materials and characteristics of each piece. Customers are responsible for reviewing the product description, dimensions, material information, and care instructions before purchasing.

We reserve the right to update product descriptions, discontinue products, or limit quantities offered for sale. Changes will not eliminate any rights associated with an order already placed.

Nothing in this section permits us to misrepresent a product or avoid responsibility for a product that materially differs from its description.

3. ORDERS AND ACCEPTANCE

When you place an order, you are submitting an offer to purchase the selected products at the displayed prices and under these Terms.

An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been fully accepted.

We reserve the right to decline, cancel, or limit an order where reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, inventory shortages, significant listing errors, or other legitimate business reasons.

If we cancel an order after collecting payment, we will issue any refund required by applicable law.

If we identify a pricing or product-description error after an order is placed, we may contact you to explain the issue and offer an appropriate resolution, including cancellation and a refund where applicable.

Please review your order carefully before completing checkout. We cannot guarantee that cancellation or modification requests can be accommodated once an order has entered processing or fulfillment.

Nothing in this section limits rights that cannot legally be waived.

4. PRICING, PAYMENTS, AND TAXES

All product prices are displayed in the currency indicated on our website and are subject to change before an order is placed.

The price applicable to your purchase is the price displayed at checkout when you submit your order, except where an error or applicable law requires a different outcome.

You agree to provide valid payment information and authorize us and our payment processors to charge the amount due for your order, including applicable shipping charges, taxes, and other disclosed fees.

We do not store or directly control all payment information processed through third-party payment providers. Payment transactions are subject to the applicable provider's terms and security practices.

Promotional offers, discount codes, and sales may be subject to additional terms, expiration dates, product exclusions, or minimum purchase requirements. Any applicable restrictions will be disclosed with the promotion.

We reserve the right to correct pricing errors and address suspected fraudulent transactions in accordance with applicable law.

5. ALL SALES FINAL — RETURN AND REFUND POLICY

All sales are final unless an item arrives damaged, defective, or incorrect due to an error on our end, subject to applicable law.

We do not accept returns, issue refunds, or offer exchanges for change of mind, personal preference, or sizing issues.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect due to an error on our end, contact us at piecesbyava@gmail.comwithin seven (7) days of delivery when reasonably possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the item and its packaging, where applicable.

We may request additional information reasonably necessary to assess the issue.

If we confirm that the problem is our responsibility, we will work with you on an appropriate resolution, which may include a replacement, exchange, repair, or refund, depending on the circumstances and applicable law.

We will cover reasonable return shipping costs when a return is necessary to resolve an issue that is our responsibility.

Please contact us before sending an item back. We will provide return instructions when appropriate.

We will not reject an otherwise valid claim solely because a customer could not provide a photograph or report an issue within seven days where applicable law requires otherwise.

This policy does not exclude any mandatory consumer rights or remedies.

6. SHIPPING AND DELIVERY

We ship orders to the destinations and under the shipping options made available at checkout.

Processing times and estimated delivery windows will be communicated on our website or during checkout when applicable. Delivery estimates are not guarantees of arrival on a particular date.

Customers are responsible for providing an accurate and complete shipping address. If an address is incorrect or incomplete, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

We are not responsible for delays caused by shipping carriers, customs authorities, severe weather, or other circumstances outside our reasonable control. However, we will comply with applicable shipping and refund requirements, including requirements that apply when an order cannot be shipped within the promised timeframe.

If we cannot ship an order within the required timeframe, we will provide the notices, options, and refunds required by applicable law.

If tracking information is provided, customers should use it to monitor delivery progress.

If a package appears lost, arrives damaged, or is marked delivered but cannot be located, please contact us so we can review the situation and determine the appropriate next steps.

Responsibility for loss or damage during shipping will be determined in accordance with applicable law. Nothing in these Terms transfers responsibility to a customer where the law does not permit it.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Any applicable charges and responsibilities will be communicated as clearly as reasonably possible before purchase.

7. PRODUCT CARE AND USE

Jewelry should be handled and stored according to the care instructions provided with the product, where applicable.

Depending on the materials used, exposure to water, saltwater, sweat, perfume, lotions, cleaning products, chemicals, heat, or rough handling may affect the appearance, finish, or durability of a piece.

Customers are responsible for following applicable care instructions and using products appropriately.

Ordinary wear, improper storage, accidental damage, unauthorized alterations, and damage caused by misuse may not qualify as defects attributable to Pieces By Ava.

However, this section does not exclude any applicable rights concerning defective products, inaccurate descriptions, or warranties that cannot legally be disclaimed.

8. INTELLECTUAL PROPERTY AND BRAND PROTECTION

All original content on our website, including our brand name, logo, product photographs, written descriptions, graphics, marketing materials, and original designs, is owned by Pieces By Ava or used with permission and is protected by applicable intellectual property laws.

You may view and use our website for personal, non-commercial shopping purposes.

Without our prior written permission, you may not copy, reproduce, distribute, republish, modify, commercially exploit, or use our protected content in a way that infringes our rights.

You may not use the Pieces By Ava name, logo, branding, or other protected materials in a manner that suggests sponsorship, affiliation, or authorization where none exists.

Purchasing a product does not transfer ownership of our intellectual property rights to the customer.

Nothing in this section gives Pieces By Ava ownership of materials, photographs, or designs that belong to another person or business. Any intellectual property rights are limited to those we actually own or are authorized to use.

If you believe content on our website infringes your intellectual property rights, please contact us at piecesbyava@gmail.com with sufficient information for us to review your concern.

9. CUSTOMER REVIEWS AND SUBMITTED CONTENT

If you submit a review, photograph, suggestion, testimonial, or other content to Pieces By Ava, you confirm that you have the right to submit it and that doing so does not violate another person's rights or applicable law.

You retain ownership of content that you own. However, by voluntarily submitting content for use on our website or in connection with our business, you grant Pieces By Ava a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and share that content for operating and promoting our business, subject to applicable law and any permissions or limitations agreed upon when the content is submitted.

This license does not authorize us to make false claims about you or imply that you endorse our brand beyond what your submission reasonably communicates.

We reserve the right to remove reviews or submitted content that violates applicable law, infringes intellectual property rights, contains harmful material, or otherwise violates our website policies.

We do not require customers to provide positive reviews in exchange for products, discounts, or other benefits.

10. THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services, including Shopify, payment processors, shipping providers, analytics tools, and other applications that help us operate our store.

Our website may also contain links to third-party websites or services.

These third parties may have their own terms, privacy policies, and operating practices. Pieces By Ava does not control every aspect of these services and is not responsible for independent third-party content or practices to the extent permitted by law.

Your use of third-party services may be subject to their applicable terms.

This section does not exclude responsibility for our own actions or any liability that cannot legally be excluded.

11. PRIVACY AND PERSONAL INFORMATION

We collect and use personal information as described in our Privacy Policy.

Information may include contact details, shipping information, order history, payment-related information, and information about how visitors interact with our website.

We may share information with Shopify and other service providers as reasonably necessary to process orders, accept payments, arrange shipping, provide customer support, prevent fraud, maintain website security, and perform other disclosed business functions.

We will handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Please review our Privacy Policy before using our website or making a purchase.

12. PROHIBITED ACTIVITIES

You agree not to:

• Use our website for unlawful, fraudulent, or deceptive purposes.

• Submit false payment, shipping, or account information.

• Attempt unauthorized access to our website or systems.

• Introduce malicious code or interfere with website functionality.

• Scrape, copy, or systematically collect website content or personal information without authorization.

• Infringe our intellectual property rights or the rights of others.

• Use our website to harass, threaten, defraud, or harm another person.

• Misrepresent your identity or impersonate Pieces By Ava.

• Circumvent reasonable website security measures or interfere with other customers' access.

We may investigate suspected violations and take reasonable steps to protect our business, customers, and website, subject to applicable law.

13. WEBSITE AVAILABILITY AND ERRORS

We make reasonable efforts to keep our website accessible and our product listings accurate.

However, our website may occasionally experience interruptions, technical errors, maintenance periods, or inaccurate information.

We do not guarantee uninterrupted or error-free access to our website.

We reserve the right to correct errors, update content, and make changes to website features when reasonably necessary.

Where an error affects an order, we will work to resolve it in accordance with these Terms and applicable law.

14. WARRANTIES AND LEGAL RIGHTS

Our products are described on their respective product pages, including any applicable material details, care instructions, or express warranties.

Except for promises expressly made by Pieces By Ava and to the extent permitted by law, we do not guarantee that every product will be suitable for every customer's individual preferences or intended use.

Nothing in these Terms excludes or limits any express warranty we provide or any implied warranty, consumer guarantee, or other right that cannot legally be excluded or limited.

If a product is defective, materially misdescribed, or otherwise subject to a mandatory legal remedy, the customer's rights will be determined under applicable law.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Pieces By Ava will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products where such damages may legally be excluded.

To the extent permitted by law, we are not responsible for losses arising solely from circumstances outside our reasonable control, including third-party service interruptions or events beyond our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence where such limitation is prohibited, personal injury caused by negligence where liability cannot legally be limited, or any other liability that cannot be excluded or limited under applicable law.

This section does not remove any consumer rights or remedies that apply to your purchase.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses and reasonable expenses incurred by Pieces By Ava arising from third-party claims caused by your unlawful conduct, infringement of another person's rights, or material violation of these Terms.

This obligation applies only to the extent that the relevant claim or loss is attributable to your conduct.

You are not required to indemnify Pieces By Ava for losses caused by our own unlawful conduct, negligence, or other actions for which indemnification cannot legally be required.

We will provide reasonable notice of a claim for which indemnification is sought, where legally required, and will handle the matter in accordance with applicable law.

17. SUSPENSION AND TERMINATION

We may restrict or terminate access to our website where reasonably necessary to address fraud, security threats, unlawful activity, or material violations of these Terms.

Termination does not eliminate obligations or rights arising from purchases already completed.

Sections that by their nature should continue after termination, including intellectual property, applicable indemnification obligations, and limitations of liability to the extent enforceable, will continue to apply.

18. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, to the extent California law applies.

Any dispute arising from these Terms or a purchase from Pieces By Ava will be handled in accordance with applicable law. Any court proceeding will be brought in a court with appropriate jurisdiction, subject to mandatory venue rules and any non-waivable rights available to the customer.

Nothing in this section prevents a customer from exercising rights under applicable consumer protection laws.

19. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be limited or severed to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

20. NO WAIVER

If Pieces By Ava does not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

Any waiver must be consistent with applicable law.

21. ENTIRE AGREEMENT

These Terms, together with the policies expressly referenced in them, form the agreement governing your use of the Pieces By Ava website, subject to applicable law.

If a specific promotion or separate agreement contains additional terms, those terms will apply to the extent relevant and legally enforceable.

Nothing in this section overrides mandatory consumer rights.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, website, products, or legal obligations.

The updated version will be posted on our website with a revised “Last Updated” date.

Changes will apply prospectively from the effective date stated in the updated Terms, unless applicable law requires otherwise. We will provide any additional notice required by law.

We encourage customers to review these Terms periodically.

23. CONTACT INFORMATION

If you have questions about these Terms, your order, or our policies, please contact us:

Pieces By Ava

Email: piecesbyava@gmail.com

Website: piecesbyava.com

Thank you for supporting Pieces By Ava and our small business. We appreciate every customer who chooses to wear and share our ocean-inspired jewelry.