Refund policy

At Pieces By Ava, every piece is thoughtfully curated and created with care. Due to the nature of our jewelry, all sales are final. We do not accept returns, offer refunds, or provide exchanges for change of mind, personal preference, or sizing issues.

Damaged, Defective, or Incorrect Orders

We want you to love your Pieces By Ava jewelry! If your order arrives damaged, defective, or incorrect due to an error on our end, please contact us at piecesbyava@gmail.com within 7 days of delivery.

Please include your order number, a brief description of the issue, and clear photos of the item so we can review the situation.

If the issue is confirmed to be our responsibility, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund. We will cover reasonable return shipping costs when a return is necessary due to our error.

Important Information

• Items must not be intentionally altered or damaged after delivery.

• Please contact us before mailing any item back.

• We cannot guarantee a replacement if an item is no longer available.

• This policy does not limit any rights you may have under applicable consumer protection laws.

Questions?

If you have any questions or concerns about your order, please reach out to piecesbyava@gmail.com. Thank you for supporting our small business and being part of Pieces By Ava!