Shipping policy

We ship orders to the destinations and under the shipping options made available at checkout.

Processing times and estimated delivery windows will be communicated on our website or during checkout when applicable. Delivery estimates are not guarantees of arrival on a particular date.

Customers are responsible for providing an accurate and complete shipping address. If an address is incorrect or incomplete, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

We are not responsible for delays caused by shipping carriers, customs authorities, severe weather, or other circumstances outside our reasonable control. However, we will comply with applicable shipping and refund requirements, including requirements that apply when an order cannot be shipped within the promised timeframe.

If we cannot ship an order within the required timeframe, we will provide the notices, options, and refunds required by applicable law.

If tracking information is provided, customers should use it to monitor delivery progress.

If a package appears lost, arrives damaged, or is marked delivered but cannot be located, please contact us so we can review the situation and determine the appropriate next steps.

Responsibility for loss or damage during shipping will be determined in accordance with applicable law. Nothing in these Terms transfers responsibility to a customer where the law does not permit it.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Any applicable charges and responsibilities will be communicated as clearly as reasonably possible before purchase.